Our commitment
Green Horizon Resort is committed to making our digital and physical spaces accessible to as many people as possible, including guests with disabilities and older guests whose needs may evolve. We treat accessibility as part of hospitality, not an afterthought.
Standards we follow
Our website is designed to conform, as closely as practicable, to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines cover the needs of people with visual, auditory, motor, and cognitive differences.
Website accessibility
The site is built to be navigable by keyboard alone, compatible with modern screen readers, and usable at text sizes up to 200%. We aim for consistent heading structure, descriptive link text, and sufficient contrast throughout.
Photography includes meaningful alternative text, and interactive elements expose accessible names and states where required.
Accessibility at the villas
Our villas are set within a steep, forested landscape that presents certain inherent limitations. However, each villa has been thoughtfully designed to minimise avoidable barriers — with level thresholds in key areas, generous door widths, and roll-in showers in selected bathrooms.
If you have specific requirements, we encourage you to contact us before booking so we can match you to the villa that will best suit your needs.
Assistance on request
On request and with advance notice, we are happy to arrange airport pick-up and transfers suitable for reduced mobility, in-villa assistance during your arrival, and adjustments to the property — such as relocating furniture — to make your stay more comfortable.
Known limitations
Some parts of the resort grounds — including certain outdoor paths and the more elevated viewpoints — are not fully wheelchair accessible due to the terrain. We are transparent about these limitations in our correspondence so that every guest can make an informed decision.
Feedback
If you encounter an accessibility barrier on our website or during your stay, we want to hear about it. Your feedback helps us improve, and we aim to respond to accessibility-related messages within two working days.
Ongoing work
Accessibility is an ongoing practice rather than a one-time project. We review this statement periodically, train our team, and revisit our site and villas to identify improvements as we learn from our guests.